Refund Policy

1Try before you pay

Every centre starts with a 30 day free trial for one centre with up to 50 children. You are not charged during the trial, and if you do not continue, your trial simply ends.

2Monthly plans

Monthly plans can be cancelled at any time and stop at the end of the current month. We do not refund part months, but you keep full access until the month ends.

3Yearly plans

• If you cancel within 30 days of your first yearly payment, we refund the full amount.
• After 30 days, we refund the unused whole months, minus the yearly discount you received.

4Children who leave

Billing follows enrolled children each month. When a child leaves and is archived, they are not counted in your next bill, so there is nothing to refund.

5Billing mistakes

If you were charged twice or for the wrong number of children, tell us and we will refund the difference in full.

6Fees parents pay to your centre

School and daycare fees collected through the Fee Desk are paid to your centre, not to BunnyWinny. Refunds of those fees to parents follow your centre’s own policy and are issued by your centre.

7How to ask for a refund

Write to us through the contact page with your preschool name and the invoice concerned. Approved refunds are returned to the original payment method within 7 to 10 working days.